Return & Refund Policy

At Elaine's Creations, we are committed to providing high-quality design services and products. Please review our return and refund policy carefully before making a purchase, as it varies depending on the type of product or service.

General Policy Overview

All sales of digital products and custom design services are final. Due to the nature of these offerings, we cannot issue refunds once files are delivered or work has commenced. For physical products, returns may be accepted under specific conditions outlined below.

Digital Products Policy (Non-Refundable Items)

This category includes:

• Social media graphics and templates

• Logo designs and branding packages

• Digital flyers and posters

• Any other electronically delivered files

Since these items cannot be physically returned and are immediately accessible upon purchase, all sales are considered final. We strongly recommend reviewing all product descriptions and previews carefully before completing your purchase. If you encounter technical issues with file delivery, please contact us within 48 hours for assistance.

Custom Design Services Policy

For our design services including:

• Brand identity development

• Custom logo creation

• Event material design

• Corporate branding packages

We implement the following policy:

• A 50% deposit is required to begin work, which is non-refundable once design work commences

• Clients receive up to two rounds of revisions as part of the standard service

• Additional revisions may be requested for an additional fee

• Final files will only be delivered upon full payment

Physical Products Return Policy

Eligible physical products include:

• Standard (non-custom) posters and banners

• Pre-designed merchandise

• Stock gift items

Return conditions:

• Returns must be requested within 7 days of delivery

• Items must be in original, unused condition with all packaging

• Proof of purchase is required

• Customer is responsible for return shipping costs

How to Initiate a Return

To request a return for an eligible physical product:

• Contact our customer service team at [email protected] within the 7-day window

• Provide your order number and reason for return

• Wait for approval and return instructions

• Ship the item back to our designated facilityAllow 5-7 business days for processing after we receive your return

Refund Processing

Approved refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned item. Please note that original shipping charges are non-refundable, and return shipping costs are the customer's responsibility.

Damaged or Defective Items

If you receive a damaged or incorrect physical product:

• Contact us within 48 hours of delivery

• Provide photographic evidence of the issue

• We will arrange for replacement or refund at our discretion

Non-Returnable Items

The following items cannot be returned:

• Custom printed products (personalized with names, logos, or specific designs)

• Digital downloads of any kind

• Services already rendered

• Clearance or final sale items

Customer Satisfaction Commitment

While we maintain strict policies to protect our creative work, we are committed to ensuring client satisfaction. If you have concerns about your purchase, please contact us to discuss potential solutions. For design services, we will work diligently through the revision process to achieve your desired outcome.

Policy Updates

We reserve the right to modify this policy at any time. The most current version will always be posted on our website with the effective date.

Contact Information

For any questions regarding returns or refunds:

Email: [email protected]

Phone: (956) 536-3435

This policy was last updated on April 1, 2025. By making a purchase from Elaine's Creations, you acknowledge that you have read, understood, and agreed to these terms.