Privacy Policy

Last Updated:

March 30, 2025

Welcome to Elaine's Creations! We are committed

to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you

visit our website, https://elainescreations.shop/ , contact us via email at [email protected], call us at (956) 536-3435, or communicate with us via SMS.

Information We Collect

We may collect the following types of information:

Personal Information:

- Name

- Contact information (email address, phone number, shipping address, billing address)  

- Payment information (credit card details, etc. - processed through secure third-party payment processors)  

- Account login details (username, password)

- Order history

- Communication preferences (including preferences for SMS, Call, and Email marketing)

- SMS message content (when you communicate with us via SMS)

- Call recordings (when you communicate with us via phone, if recordings are made and you are informed.)

- Non-Personal Information

How We Collect Information

We collect information in the following ways:

- Directly from you: When you create an account, place an order, subscribe to our newsletter, contact us via email, phone, or SMS, or fill out a form on our website.  

- Automatically: Through cookies and similar technologies, we collect information about your browsing behavior on our website.

- From third-party payment processors: We receive payment confirmation and related information from our payment processors.

- Through SMS and Phone communications: When you communicate with us via SMS or phone.

How We Use Your Information

We use your information for the following purposes:

- To process and fulfill orders: To manage your purchases, shipping, and returns.

- To provide customer support: To respond to your inquiries, requests, and complaints via email, phone, and SMS.

- To manage your account: To create and maintain your account, and to provide you with access to your order history and preferences.

- To send marketing communications: To send you newsletters, promotional offers, and updates about our products and services via email, SMS, and phone (you can opt-out at any time).

- To improve our website and services: To analyze website traffic, user behavior, and to enhance our website functionality.

- To comply with legal obligations: To comply with applicable laws and regulations.Fraud prevention: To prevent and detect fraud and abuse.

- To provide order and shipping updates via SMS and Phone: To provide you with information regarding your orders.

Sharing Your Information

We may share your information with the following third parties:

- Payment processors: To process your payments securely.Shipping and delivery partners: To deliver your orders.

- Marketing and advertising partners: To send you targeted advertisements and promotional materials via email, SMS, and phone (you can opt-out at any time).

- Service providers: To assist us with website hosting, data analysis, SMS and phone communication management, and other services.

- Legal authorities: When required by law or to protect our rights.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing behavior on our website. You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.  

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Your RightsYou have the following rights regarding your personal information:

- Access: You can request access to the personal information we hold about you.

- Correction: You can request to correct any inaccuracies in your personal information.  

- Deletion: You can request to delete your personal information (subject to legal obligations).  

- Opt-out: You can opt-out of receiving marketing communications from us via email, SMS, and phone.  

- Data portability: you can request a copy of your data in a machine-readable format.

To exercise your rights, please contact

us at [email protected] or (956) 536-3435.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.  

Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]

Phone: (956) 536-3435

Website: https://elainescreations.shop/